Respectfully Toz Oversized Cotton Hoodie

Damages

KIRO is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact Royal Mail to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If you have not received your parcel you will need to contact us on support@kiro.uk. If we suspect your parcel is lost we will file a claim with the courier service. Claims can take up to 30 days to process. During the claims process, we will be unable to resend your order or issue you a refund. Once a claim has been concluded we will only be able to take action based on the outcome of the claim. The outcome of the claim is a final decision and cannot be overridden.  

Regarding International orders, once your order has landed in your country KIRO does not take responsibility for post. You must take this up with your country's postal service. You can visit www.postoffice.com to continue your tracking progress. 

If your order is returned to us due to not collecting or incorrect information was entered at checkout, you are responsible to repay for postage for a redelivery.

*Orders to Qatar, Kuwait, South Africa & Egypt are not tracked, therefore delivery is at your own risk. KIRO is not liable for any products lost during delivery to these countries and will not be able to issue any refunds for lost packages.